Refunds and cancellations within your limits
Order status, small refunds and cancellations follow clear rules. The AI Support Agent handles them for verified customers and asks your support lead for anything over the limit.
Last updated 6 October 2026
The problem
Refund requests are routine until they aren't. Handling every one by hand is slow; handing them to an AI with no limits is risky.
How the AI Support Agent does it
- 01
It confirms the customer
Only a verified identity, for example a logged-in chat, can trigger a refund. An email address alone is not enough.
- 02
It looks up the order
In Shopify, Stripe or WooCommerce.
- 03
It follows your procedure
For example: under 30 days old and under $50, refund. Each step is written in plain English.
- 04
Over the limit, a person decides
Your support lead approves in Slack, and the customer is told when to expect an answer.
Example
Guardrails
- Per-refund limits, plus caps per customer and per day.
- Only verified customers; everyone else goes to a person.
- Every refund is recorded with the rule that allowed it.
Works with
See the AI Support Agent do this with your own tools.
Book a demoQuestions
Can we change the limits?
Yes. Limits and caps are your rules, and you can change them at any time.
Which stores and billing tools does it work with?
Shopify, Stripe and WooCommerce.
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