BeforeQuery vs Atomicwork
Atomicwork is an AI-native platform for IT and employee service, run by AI Coworkers that each own a job role. It can be your whole service desk or sit on top of ServiceNow or Jira Service Management. BeforeQuery is narrower: an AI employee that takes IT requests in Slack and carries them out under your written policies.
Last updated 29 October 2026
The short version
Choose Atomicwork if
- You want a full ITSM and ESM platform, with incidents, problems, changes, assets and a service catalogue, and AI Coworkers built in.
- You run ServiceNow or Jira Service Management and want AI on top of it, paid per outcome, without migrating.
- Your employees ask in Teams, email, a portal or by voice as well as Slack, or you want onboarding started from your HR system.
Choose BeforeQuery if
- Your employees live in Slack and you want access requests, resets and onboarding done end to end there, without adopting a new service platform.
- You want written policies to name the approver, with silence never counted as a yes and time-limited access removed automatically.
- You want AI employees for customer support, marketing and sales as well as IT, on the same platform and approval queue.
Side by side
| BeforeQuery | Atomicwork | |
|---|---|---|
| What it is | An AI ITSM Agent, one of five AI employees (IT, Support, Marketing, Sales, Finance) on one platform | An AI-native ITSM and ESM platform run by AI Coworkers, each with a job role, skills, budget and scoped permissions, governed by your IT team |
| Where employees ask | Slack | Slack, Teams, email, the browser, a portal, Claude and ChatGPT; by chat, voice or screen sharing, in 25+ languages |
| Approvals | Written access policies name the approver; approvals happen in Slack; silence never counts as a yes | Approval requests routed in Slack or Teams, with multi-owner and group policies; access handled without a person unless policy requires one |
| Access changes | Grants and removes access, resets passwords and MFA, and runs onboarding and offboarding in Okta; access can be time-limited and is removed when it ends | Just-in-time, time-bound access through Okta, Azure AD, Google Workspace, JumpCloud and Microsoft Intune, including apps without SCIM |
| Access reviews | Access review campaigns where managers keep or remove access; removals made in Okta and every decision kept as evidence | Every active grant linked to the request that created it, with last-login times so reviews reflect real use |
| Scope | IT requests, access, resets, onboarding, access reviews, answers from IT docs, hand-off to Jira | Full ITSM and ESM: incidents, problems, changes, service catalogue and assets, with workspaces for HR and Finance; or AI Coworkers on top of ServiceNow or Jira Service Management |
| Other teams | Marketing, Support, Sales and Finance employees on the same platform, with one approval queue | AI Coworkers for IT, HR, Finance, Legal and Workplace service teams |
| Pricing | Not published. Pricing is set on a short call (Book a demo). | Professional from $25,000 a year (2 AI Coworkers, up to 250 end users); Business and Enterprise on request; or per outcome: $1 per answer, $2 per access request, from $3 per resolution, with yearly minimums |
A service platform, or an AI employee
Atomicwork is a complete service management platform with its own AI workforce: incidents, changes, assets and a service catalogue, plus AI Coworkers you deploy, budget and govern like staff. It can also run on top of ServiceNow or Jira Service Management, with no platform fee and payment per outcome.
BeforeQuery doesn't try to be your service platform. Its AI ITSM Agent does the routine requests in Slack, under your written policies, and hands anything it can't do to a person in Jira with the context filled in.
Pricing
Atomicwork publishes its prices. Professional starts at $25,000 a year, billed yearly, with 25,000 credits, 2 AI Coworkers and up to 250 end users; extra AI Coworkers are $499 a month each. Outcome plans charge $1 per answered question, $2 per access request handled end to end and from $3 per resolved ticket, each with a yearly minimum. BeforeQuery sets pricing on a short call.
See the AI ITSM Agent handle an access request in your Slack.
Book a demoQuestions
Can Atomicwork run on top of ServiceNow or Jira Service Management?
Yes. Atomicwork says its AI Coworkers can run on an existing ServiceNow or Jira Service Management instance with no migration and no platform fee, paid per outcome.
How much does Atomicwork cost?
Atomicwork publishes a Professional plan from $25,000 a year for up to 250 end users, and outcome pricing of $1 per answer, $2 per access request and from $3 per resolution, with yearly minimums. Business and Enterprise are priced on request.
Does BeforeQuery replace a service desk?
It doesn't have to. It takes routine requests off the queue and hands the rest to Jira with context.
Sources
Facts about other products come from their own public websites, checked on 29 October 2026. Products change; if something here is out of date, tell us and we'll fix it.
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