BeforeQuery vs Freshservice
Freshservice is a complete, mid-market IT service desk with Freddy AI and clear per-agent pricing. BeforeQuery is an AI employee focused on doing the requests themselves in Slack: access, resets, onboarding and access reviews.
Last updated 29 October 2026
The short version
Choose Freshservice if
- You want a full ITSM suite (tickets, service catalog, assets) with published per-agent prices.
- You want approvals from the ticket, email, Slack or Teams in a service desk your agents work in all day.
- You want to start with a free trial and add AI later.
Choose BeforeQuery if
- You want the AI to carry out access changes in Okta itself, with time-limited access removed automatically.
- You want approvals decided by written access policies, with an activity record of every change.
- You want AI employees for Marketing, Support, Sales and Finance on the same platform.
Side by side
| BeforeQuery | Freshservice | |
|---|---|---|
| What it is | An AI ITSM Agent, one of five AI employees (IT, Support, Marketing, Sales, Finance) on one platform | Freshworks' cloud IT and employee service desk with Freddy AI built in |
| Where employees ask | Slack | Slack, Teams and the service portal, in 40+ languages |
| AI | Understands the request, applies the policy, asks the approver, makes the change and records it | Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio (May 2026) |
| Approvals | Written access policies name the approver; approvals happen in Slack; silence never counts as a yes | From the ticket, email, Slack or Teams; one-click approval in Slack; hierarchical approvals |
| Leavers and access | Access review campaigns where managers keep or remove access; removals made in Okta and every decision kept as evidence | SaaS Management flags users who have left and can remove their access |
| Other teams | Marketing, Support, Sales and Finance employees on the same platform, with one approval queue | IT and employee service (HR, facilities) |
| Pricing | Not published. Pricing is set on a short call (Book a demo). | Starter $19, Growth $49 and Pro $99 per agent a month, billed yearly; Enterprise custom with Freddy AI included; Copilot $29 per agent a month |
A service desk with AI, or an AI employee
Freshservice is the place your IT agents work, with AI that helps them and answers employees. BeforeQuery's AI ITSM Agent is built to finish the routine requests itself, so fewer of them become tickets at all.
See the AI ITSM Agent handle an access request in your Slack.
Book a demoQuestions
How much does Freshservice cost?
Freshworks publishes Starter at $19, Growth at $49 and Pro at $99 per agent a month, billed yearly, with Enterprise priced on request.
Sources
Facts about other products come from their own public websites, checked on 29 October 2026. Products change; if something here is out of date, tell us and we'll fix it.
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