BeforeQuery vs Decagon
Decagon gives enterprises a platform to build, test and run their own AI customer-service agents, with procedures written in natural language. BeforeQuery's AI Support Agent works inside Zendesk or Intercom and is one of five AI employees on one platform.
Last updated 29 October 2026
The short version
Choose Decagon if
- You're a large enterprise that wants to build and own a custom agent across chat, email and voice, including outbound calls.
- You want engineering-grade tooling: Git-based versioning, simulations in your CI/CD, A/B tests on live traffic and alerts to PagerDuty.
- You need 70+ languages, or a voice agent connected to your contact centre through Amazon Connect, RingCentral or SIP trunking.
Choose BeforeQuery if
- You want AI employees for several teams (IT, Support, Marketing, Sales, Finance) with one approval queue in Slack and one activity record.
- You want refunds capped per refund, per customer and per day, with anything over your limits sent to a named approver in Slack.
- You want to rehearse on your own past tickets, with your team marking each answer good or bad, before going live.
Side by side
| BeforeQuery | Decagon | |
|---|---|---|
| What it is | An AI Support Agent, one of five AI employees on one platform | A platform for enterprises to build, run and improve AI customer-service agents |
| Where it runs | Inside Zendesk or Intercom | Connected to helpdesks and CRMs such as Zendesk, Salesforce and Intercom, and to contact-centre platforms such as Amazon Connect and RingCentral |
| Channels | Chat and email through your helpdesk | Chat, email and voice (inbound and outbound), SMS and WhatsApp, in 70+ languages |
| Actions | Plain-English procedures (order status, refunds, cancellations) through Shopify, Stripe and WooCommerce | Agent Operating Procedures (AOPs) in natural language, with code-level controls for critical steps; tools through APIs, Python and MCP |
| Human approval | Anything over your limits goes to a named approver in Slack; only verified customers can trigger money actions | Guardrails for critical steps such as identity checks and refunds, and hand-off to a person with a summary; approval of individual customer actions isn't described publicly |
| Testing before go-live | Rehearsal on your past tickets; your team marks each answer good or bad | Simulations with auto-generated tests, scheduled runs and CI/CD integration; versioning and A/B tests against real conversations |
| Improving the agent | Finds the questions it couldn't answer and drafts the missing answer | Duet suggests and tests AOP changes; Duet Autopilot (June 2026) proposes validated updates for human approval; Watchtower reviews conversations against your criteria |
| Other teams | IT, Marketing, Sales and Finance employees on the same platform | Customer experience, plus Decagon Assist for human agents |
| Pricing | Not published. Pricing is set on a short call (Book a demo). | Not published; per conversation or per resolution |
Build your own agent, or add an AI employee
Decagon is built for enterprise CX and engineering teams that want to own their agent: procedures in natural language, Git-based versioning, simulations, A/B tests and always-on QA. It says most enterprises go live in weeks, with a forward-deployed team included.
BeforeQuery's Support Agent works inside the Zendesk or Intercom you already have, and shares one Slack app, approval queue and activity record with AI employees for IT, Marketing, Sales and Finance.
How money actions are guarded
Decagon describes guardrails and code-level controls for identity checks and refunds. BeforeQuery adds caps per customer and per day on top of a per-refund limit, sends anything over the limit to a named approver in Slack, and only lets a verified customer trigger a refund or cancellation; an email address alone is not enough.
Pricing
Decagon doesn't publish prices; customers choose per-conversation or per-resolution pricing. BeforeQuery sets pricing on a short call.
See the AI Support Agent rehearse on your own past tickets.
Book a demoQuestions
Does Decagon work with Zendesk or Intercom?
Yes. Decagon lists integrations with Zendesk, Intercom and Salesforce, and can handle email through Zendesk and Intercom.
Does BeforeQuery answer phone calls?
No. The AI Support Agent answers chat and email through your helpdesk. If voice matters most, Decagon offers inbound and outbound voice agents.
Which is cheaper?
It depends on volume and which teams you add. Decagon prices per conversation or per resolution, on request; BeforeQuery sets pricing on a short call.
Sources
Facts about other products come from their own public websites, checked on 29 October 2026. Products change; if something here is out of date, tell us and we'll fix it.
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