BeforeQuery vs Moveworks
Moveworks is an AI assistant employees chat with to get help across IT, HR and other systems, and is now part of ServiceNow. BeforeQuery's AI ITSM Agent covers the IT requests themselves, and the same platform runs AI employees for Marketing, Support, Sales and Finance.
Last updated 29 October 2026
The short version
Choose Moveworks if
- You're a large enterprise that wants one chat front door across many systems and departments.
- You're a ServiceNow customer, or plan to be.
- You need enterprise search across your company's knowledge as well as requests.
Choose BeforeQuery if
- You want access requests, resets and onboarding handled end to end in Slack, under written policies.
- You want an option that isn't tied to the ServiceNow platform.
- You want AI employees that do each team's own work, such as marketing articles, support replies and finance chasing.
Side by side
| BeforeQuery | Moveworks | |
|---|---|---|
| What it is | An AI ITSM Agent, one of five AI employees (IT, Support, Marketing, Sales, Finance) on one platform | An AI assistant employees chat with to get answers and complete IT and HR requests; part of ServiceNow, still sold standalone |
| Where employees ask | Slack | Slack, Teams, web, intranet, portals and mobile |
| Access requests | Grants and removes access, resets passwords and MFA, and runs onboarding and offboarding in Okta; access can be time-limited and is removed when it ends | Provision Management checks eligibility, captures the business reason, handles approvals when required and enforces existing policies |
| Identity systems | Okta | Okta, Azure AD, SailPoint and Active Directory |
| Other teams | Marketing, Support, Sales and Finance employees on the same platform, with one approval queue | IT, HR, Finance, Sales and Engineering requests through one assistant |
| Pricing | Not published. Pricing is set on a short call (Book a demo). | Custom quote |
Now part of ServiceNow
ServiceNow announced the acquisition of Moveworks in March 2025 and completed it on 15 December 2025. In February 2026 ServiceNow said Moveworks continues to be offered as a standalone product, and since May 2026 it is one of the AI sources behind ServiceNow Otto.
An assistant, or an AI employee per team
Moveworks is one assistant for every employee request across departments. BeforeQuery gives each team its own AI employee that does that team's work, such as an article for Marketing or a receipt chase for Finance, with one approval queue and activity record across them.
See the AI ITSM Agent handle an access request in your Slack.
Book a demoQuestions
Is Moveworks still sold separately?
ServiceNow said in February 2026 that Moveworks continues to be offered as a standalone product within its portfolio.
Sources
Facts about other products come from their own public websites, checked on 29 October 2026. Products change; if something here is out of date, tell us and we'll fix it.
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