I
IT Employee
Meet Ivy
Runs the internal help desk. Password resets, device unlocks, group changes, JIT access — grounded in your live directory.
What people ask Ivy
You
Unlock my laptop.
You
Add me to the #engineering-oncall channel.
You
Elevate my AWS access for 2 hours to debug prod.
Where Ivy works
Slack
Teams
Portal
Module: IT / Internal Helpdesk · Planned Phase 2