Foundation

Actions grounded in your knowledge

Your runbooks, policies, procedures and ticket history — indexed, ranked, and shown back with the source paragraph. Every action the Assistant takes shows the paragraph that justified it. Conflict-detected, language-aware, spelling-tolerant.

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Capability 01

Connect your sources

Confluence, Notion, SharePoint, Google Drive, OneDrive, Box, Dropbox, Guru, Ironclad, GitHub wikis, StackOverflow for Teams, Zendesk knowledge, your ticket history — 60+ sources. Or upload PDFs, DOCX, XLSX, and Markdown directly.

grounded answer · sources

answer

Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.

cited from

IT · Okta account lockout policy

runbook · updated 4d ago

HR · Emergency access procedure

policy · updated 2w ago

Ticket #48211 · priya · resolved

past ticket · similar match

Capability 02

Reference-mode indexing

For permission-sensitive corpora, index in place. Read the source content live, inherit the source system's ACL, never copy to our database. Ideal for legal, HR, and finance libraries that live in SharePoint or Confluence and never leave.

approvals · pending 4

unlock okta account

priya.sharma · self-serve · read-only

denyapprove

refund $128.40

stripe · ord_A4b2c · manager approval

denyapprove

revoke prod IAM role

aws · role/analyst · step-up MFA

denyapprove

reset zoom SSO

kiran.mehta · self-serve

denyapprove

Capability 03

Answer quality, always shown

Every answer highlights the exact paragraph it was drawn from. The verdict step abstains cleanly when the corpus doesn't have the answer, rather than guessing. Hybrid retrieval (vector + BM25 + reranker) means the right chunk usually leads.

context · priya.sharma

Capability 04

Conflict analysis

Scan the corpus for contradictions between articles. Surface the two paragraphs side by side to the doc owner. Prevents the situation where two runbooks tell you the opposite thing and the Assistant confidently reads the wrong one.

reports · this week

Auto-resolved

78.4%

+4.1 pt

Avg. loop time

11.4s

-2.1s

Approvals pending

-3

Coverage

94%

+1.2 pt

monsun

Capability 05

Smart testing

Auto-generate representative questions from your corpus, run them through the Assistant, grade the answers for accuracy, groundedness, and citation quality. Set a bar; regressions block deploy.

grounded answer · sources

answer

Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.

cited from

IT · Okta account lockout policy

runbook · updated 4d ago

HR · Emergency access procedure

policy · updated 2w ago

Ticket #48211 · priya · resolved

past ticket · similar match

Capability 06

Knowledge Health dashboard

Stale content (not updated in N months), unread content (indexed but never returned in an answer), parse failures, and permission gaps — all flagged on a dashboard so the doc team catches drift before the customer does.

approvals · pending 4

unlock okta account

priya.sharma · self-serve · read-only

denyapprove

refund $128.40

stripe · ord_A4b2c · manager approval

denyapprove

revoke prod IAM role

aws · role/analyst · step-up MFA

denyapprove

reset zoom SSO

kiran.mehta · self-serve

denyapprove

The BeforeQuery method

Visibility. Reasoning. Action.

Every playbook, every action, every answer follows the same three-beat rhythm — one that keeps every write behind evidence and every decision behind policy.

Visibility

Read the full context — who is asking, what they own, what they can access, what breaks if we touch it. Nothing acts on incomplete signal.

Reasoning

Match the request to a grounded answer or a playbook. Cite the source paragraph, weigh the risk tier, and route to the correct approver where policy demands it.

Action

Execute the write on your systems with an audit-log id, an entity list, and a rollback path. Confirm the outcome with the requester in the same thread.

How every request flows

From ask to resolution in one loop

Six stages every request travels. What changes is how many stages policy lets the agent execute without waiting on a human.

Request

In Slack, email, widget, MCP, or the helpdesk. Same voice, same context.

Slack · Teams · Zendesk · Widget · MCP

Retrieve

Grounded lookup against your knowledge with source paragraphs held aside.

Knowledge Studio

Reason

Read the Context Graph — who, what they own, what breaks if we touch it.

Context Graph

Approve

Route to the correct approver per policy. Reversible writes gated, destructive step-up.

Approval matrix

Execute

Act on Okta, Stripe, Workday, GitHub, or your own systems. Logged and attributable.

Actions runtime

Verify

Confirm the outcome with the requester. Feed the result back into future decisions.

Feedback loop

Request

In Slack, email, widget, MCP, or the helpdesk. Same voice, same context.

Slack · Teams · Zendesk · Widget · MCP

Retrieve

Grounded lookup against your knowledge with source paragraphs held aside.

Knowledge Studio

Reason

Read the Context Graph — who, what they own, what breaks if we touch it.

Context Graph

Approve

Route to the correct approver per policy. Reversible writes gated, destructive step-up.

Approval matrix

Execute

Act on Okta, Stripe, Workday, GitHub, or your own systems. Logged and attributable.

Actions runtime

Verify

Confirm the outcome with the requester. Feed the result back into future decisions.

Feedback loop

Enterprise-grade by default

The controls your security team is going to ask about

SOC 2 Type II

audited annually

GDPR

EU data residency

HIPAA-ready

BAA available

SSO / SAML

Okta · Entra · Google

SCIM 2.0

auto-provision

Audit log

every write, traceable

Bring your key

AES-256-GCM at rest

Bring your model

Anthropic · OpenAI · self-host

Zero training

your data stays yours

Rollback

every write reversible

TLS 1.3

in transit

99.9% uptime

SLA on Enterprise

Explore the stack

Works together with

BeforeQuery Assistant

The surface that reads what Knowledge Studio indexes.

Context Graph

The other foundation — operational context.

Agentic Support

The outcome most customers buy Knowledge for.

Proactive Playbooks

Playbooks that read from Knowledge Studio.

Frequently asked questions

Common questions about Knowledge Studio

Hybrid retrieval (semantic + BM25 + reranker) plus a verdict step: the Assistant only answers when the retrieval score clears a threshold. Below the threshold, it abstains. This is the difference between an assistant that says 'I don't know' honestly and one that hallucinates.

60+ sources today across docs (Confluence, Notion, SharePoint, Google Drive), knowledge management (Guru, Slite, Document360), tickets (Zendesk, Freshdesk, Front, Intercom articles), code (GitHub, GitLab wikis + READMEs), forums (Discourse, Stack Overflow for Teams), file uploads, and website crawl. Full list at /integrations.

Both — configurable per source. Reference mode reads in place and inherits source ACLs (great for regulated corpora). Copy mode ingests to our database (faster, works even when the source is offline). Choose per source; switch later without re-embedding.

Knowledge Health flags any document not updated in N months, any document that never returns in an answer (candidate for archive), and any document that returns often but has low downstream feedback (candidate for rewrite). Doc owners can subscribe to a weekly digest.

Yes. Smart testing auto-generates questions from your corpus, runs them, and grades answers on groundedness and source-attribution quality. Set an accuracy bar; regressions block the deploy. Golden test sets can be pinned so a specific answer never breaks.

Run foundation on BeforeQuery

Book a demo and see what Knowledge Studio does on your own data — usually within 45 days.

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