Scale expertise across every account
Give CSMs instant grounded answers to product questions, and give customers a self-service assistant that resolves how-tos before they land in your inbox.
The friction points every customer success team knows
These are the recurring patterns we hear from customer success leaders — and the ones BeforeQuery is built to remove.
CSMs are a relay between customers and product knowledge
A customer asks a setup question, the CSM asks support or engineering, and three people plus two days later the customer gets a paragraph. Multiply by every account.
Onboarding stalls on answerable questions
Time-to-value slips because customers wait on email round-trips for configuration questions your docs already cover — and slow onboarding is your most reliable churn predictor.
You find out about confusion at renewal time
You have no visibility into what customers struggle with between QBRs. The account that churned was asking warning-sign questions for months — somewhere you couldn't see.
A self-service assistant for customers
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Instant answers for CSMs themselves
Question analytics per topic
Onboarding content that fixes itself
Relevant sources for customer success
The controls your security team is going to ask about
Frequently asked questions about customer success
Can we put the assistant inside our product for customers?
Yes. Alongside the embeddable widget, the @beforequery/sdk and @beforequery/react packages let you build the assistant directly into your app, powered by the public API.
Can enterprise customers get a scoped assistant?
Yes. Client keys can be scoped with allowed source groups, so a customer-facing deployment retrieves only from the content that customer should see — useful for tiered docs or per-plan features.
How do we see which accounts or topics are struggling?
Workspace and knowledge-base analytics show questions per week, top questions, languages, and knowledge gaps, plus conversation history with feedback — signals you can act on before the renewal conversation.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by source paragraphs?
Yes. Every answer includes a structured sources list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, semantic vectors, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Solutions for other teams
Docs teams are judged on questions their pages actually resolve, not on word count. BeforeQuery layers an AI assistant on top of your existing docs (Mintlify / Docusaurus / GitBook / ReadMe / VitePress / any HTML) — so the same pages answer questions on your site, in Slack, in the IDE, and via API — and closes the loop with gap analytics that turn unanswered questions into a prioritized editorial backlog.
Deflect repetitive questions at the widget and the support form, and give agents cited draft replies inside the helpdesk — so humans handle only the tickets that need them.
Turn your documentation, API reference, and community threads into a cited assistant that lives on your docs site, in Discord, and inside the IDE via MCP — and shows you exactly which docs to write next.
Bring grounded AI answers to your customer success
Connect your knowledge sources and see grounded AI answers in minutes — free, no credit card required.
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