Level-zero support that actually resolves
VPN setup, access requests, device policies, and known issues answered from your runbooks before a ticket is filed — and cited draft replies for the tickets that remain.
The friction points every it helpdesk team knows
These are the recurring patterns we hear from it helpdesk leaders — and the ones BeforeQuery is built to remove.
Password and access tickets crowd out real work
The top ten ticket categories haven't changed in years, all documented, all still filed daily. Meanwhile, infrastructure projects wait.
Runbooks exist but nobody reads them
Your KB articles are thorough and completely unvisited. Search in the ITSM portal fails on synonyms, so employees skip straight to filing a ticket.
Every incident triggers a duplicate storm
When SSO hiccups, fifty people file the same ticket in twenty minutes — burying the queue exactly when your team needs to focus on the fix.
Self-service in Slack and Teams
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Deflection built into the intake form
Copilot drafts for the remaining queue
Known-issue answers during incidents
Relevant sources for it helpdesk
The controls your security team is going to ask about
Frequently asked questions about it helpdesk
How does it fit with our existing ITSM tool?
It deflects upstream of the queue (Slack, Teams, the intake form) and drafts replies inside it via helpdesk integrations. Your ITSM tool remains the system of record for every ticket that does get filed.
What about security-sensitive internal documentation?
Restricted document visibility, per-knowledge-base permissions, SSO, and audit logs keep sensitive runbooks scoped to the IT team while general how-tos stay available to everyone.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by source paragraphs?
Yes. Every answer includes a structured sources list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, semantic vectors, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Solutions for other teams
Docs teams are judged on questions their pages actually resolve, not on word count. BeforeQuery layers an AI assistant on top of your existing docs (Mintlify / Docusaurus / GitBook / ReadMe / VitePress / any HTML) — so the same pages answer questions on your site, in Slack, in the IDE, and via API — and closes the loop with gap analytics that turn unanswered questions into a prioritized editorial backlog.
Deflect repetitive questions at the widget and the support form, and give agents cited draft replies inside the helpdesk — so humans handle only the tickets that need them.
Turn your documentation, API reference, and community threads into a cited assistant that lives on your docs site, in Discord, and inside the IDE via MCP — and shows you exactly which docs to write next.
Bring grounded AI answers to your it helpdesk
Connect your knowledge sources and see grounded AI answers in minutes — free, no credit card required.
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