Level-zero support that actually resolves
VPN setup, access requests, device policies, and known issues answered from your runbooks before a ticket is filed — and cited draft replies for the tickets that remain.
Sound familiar?
Password and access tickets crowd out real work
The top ten ticket categories haven't changed in years, all documented, all still filed daily. Meanwhile, infrastructure projects wait.
Runbooks exist but nobody reads them
Your KB articles are thorough and completely unvisited. Search in the ITSM portal fails on synonyms, so employees skip straight to filing a ticket.
Every incident triggers a duplicate storm
When SSO hiccups, fifty people file the same ticket in twenty minutes — burying the queue exactly when your team needs to focus on the fix.
How BeforeQuery helps it helpdesk
Self-service in Slack and Teams
Employees ask 'how do I get on the VPN' and get the actual steps from your runbook, cited — no portal search, no ticket, no wait.
Deflection built into the intake form
The Support Form Agent answers as employees type into your request form, resolving known issues and how-tos before submission, with confidence scoring so real incidents always get through.
Copilot drafts for the remaining queue
Helpdesk integrations (including Jira Service Management) draft cited replies from your KB for technicians to review — faster handle time without sacrificing accuracy.
Known-issue answers during incidents
Publish the known-issue page, trigger a re-sync, and the assistant absorbs the duplicate storm with a current, cited answer while your team works the fix.
Relevant sources & integrations
Common knowledge sources and delivery channels for it helpdesk.
Frequently asked questions
Can it take actions like resetting access, not just answer?
AI Actions can call your internal APIs mid-conversation — with approval rules and a human-approval queue, so anything touching access or accounts requires sign-off and leaves a complete invocation audit log.
How does it fit with our existing ITSM tool?
It deflects upstream of the queue (Slack, Teams, the intake form) and drafts replies inside it via helpdesk integrations. Your ITSM tool remains the system of record for every ticket that does get filed.
What about security-sensitive internal documentation?
Restricted document visibility, per-knowledge-base permissions, SSO, and audit logs keep sensitive runbooks scoped to the IT team while general how-tos stay available to everyone.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by citations?
Yes. Every answer includes a structured citations list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base, 500 indexed pages, and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Solutions for other teams
Support Teams
Deflect repetitive questions at the widget and the support form, and give agents cited draft replies inside the helpdesk — so humans handle only the tickets that need them.
DevRel & Docs Teams
Turn your documentation, API reference, and community threads into a cited assistant that lives on your docs site, in Discord, and inside the IDE via MCP — and shows you exactly which docs to write next.
Engineering Teams
Runbooks, ADRs, READMEs, and postmortems become a cited assistant in Slack and the IDE — so senior engineers stop being the search engine for the rest of the team.
Bring cited AI answers to your it helpdesk
Connect your knowledge sources and see cited AI answers in minutes — free, no credit card required.
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