The service desk that gets smarter every week
Auto-resolve routine requests, route the rest with full context, and turn every approval into an automation for next time.
One inbox for every channel
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Rich context on every ticket
Learns from your team
Enforces your policy
See how your service desk is performing
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Ivy, your IT Colleague
Visibility. Reasoning. Action.
Every playbook, every action, every answer follows the same three-beat rhythm — one that keeps every write behind evidence and every decision behind policy.
Visibility
Read the full context — who is asking, what they own, what they can access, what breaks if we touch it. Nothing acts on incomplete signal.
Reasoning
Match the request to a grounded answer or a playbook. Cite the source paragraph, weigh the risk tier, and route to the correct approver where policy demands it.
Action
Execute the write on your systems with an audit-log id, an entity list, and a rollback path. Confirm the outcome with the requester in the same thread.
From ask to resolution in one loop
Six stages every request travels. What changes is how many stages policy lets the agent execute without waiting on a human.
In Slack, email, widget, MCP, or the helpdesk. Same voice, same context.
Grounded lookup against your knowledge with source paragraphs held aside.
Read the Context Graph — who, what they own, what breaks if we touch it.
Route to the correct approver per policy. Reversible writes gated, destructive step-up.
Act on Okta, Stripe, Workday, GitHub, or your own systems. Logged and attributable.
Confirm the outcome with the requester. Feed the result back into future decisions.
Password reset in the ticket queue → resolved in 8 seconds
Zendesk ticket, Jira Service Management ticket, direct Slack ask — same loop, same outcome.
Same mechanism inside Slack, MS Teams, the widget, and MCP. The channel is a detail; the loop is the product.
The controls your security team is going to ask about
Frequently asked questions
Common questions about AI Service Desk
Run it on BeforeQuery
Book a demo and see what AI Service Desk does on your own data — usually within 45 days.