AI Employee: Ivy
IT Playbooks
Internal help desk, JIT access, device unlocks, group management, on-call escalation — grounded in your live directory.
20 playbooks in this module.
App Registration & SSO Setup
Form · Writes
Approval: Security approval on scopes above baseline
Asset / Inventory Sync
Cron (weekly) · Writes
Approval: None (report-only; writes flagged for review)
AVD Assignment
Chat + form · Writes
Approval: Manager approval
Contractor Access Expiration
Cron (daily) + HRIS event · Writes
Approval: Manager confirms extension before revoke if flagged
Device Recovery / Unlock
Chat + form · Writes
Approval: IT admin approval for factory reset
Get Kubernetes Cluster Info from Datadog
Chat · Read-only
Hardware Troubleshooting
Chat · Read-only
Identity Group Management
Chat · Writes
Approval: Group owner approval
License Reclamation
Cron (quarterly) · Writes
Approval: Owner can override before revoke
Lost Device → Remote Lock
Chat + form · Writes
Approval: Immediate on report; audit-only
Network Troubleshooting
Chat · Read-only
New Device Order
Form · Writes
Approval: IT manager + budget owner approval
New Hire Provisioning
HRIS event (start T-3) · Writes
Approval: IT lead spot-check on VIP roles
Okta Password / MFA Reset
Chat (Slack/Teams/Portal) · Writes
Approval: Step-up MFA on the requester
Outage Detection & Bulk Tagging
Monitor event · Writes
Approval: Incident commander approval on major outage
Proactive Device Health
Cron (daily) · Read-only
RMA & Repair
Form · Writes
Approval: IT manager approval for expedited replacement
Slack Channel & Group Management
Chat · Writes
Approval: Workspace admin auto-approve within policy
VIP Fast-Track
Ticket event · Writes
Approval: None (rule-based)
Web-Sourced Troubleshooting
Chat · Read-only
Every playbook, ready to install.
Meet Ivy, the IT AI Employee who runs these playbooks on your team.