Resolve requests before they become tickets
BeforeQuery answers up to 75% of employee and customer requests without a human touching them — grounded in your knowledge, actioned on your systems, approved where it matters.
Every answer traces to a paragraph you can read
- —Source paragraph shown on every answer, one click away
- —Refusal is a first-class response — no confident guessing
- —Conflict detection surfaces contradictions before the reader hits them
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Reversible writes gated. Destructive writes stepped up.
- —One matrix drives every playbook — no per-flow re-configuration
- —Delegation flows automatically when the reviewer is out
- —Every write is logged with the entities involved and the rollback path
Who is asking, what they own, what breaks if you touch it
- —Ingested from your HRIS, IdP, and system-of-record for entitlements
- —Refreshed continuously — no snapshot drift between reorgs
- —Powers both retrieval and action — one graph, many playbooks
The Reports dashboard shows what changed
- —Weekly digest to Slack for the owning team lead
- —Drill-down from any metric to the source loops
- —Export to your BI stack — same numbers, your dashboards
Visibility. Reasoning. Action.
Every playbook Remy runs follows the same three-beat rhythm — one that puts every write behind evidence and every action behind policy.
Visibility
Read the full context — who is asking, what they own, what they can access, what breaks if we touch it. Nothing acts on incomplete signal.
Reasoning
Match the request to a grounded answer or a playbook. Cite the source paragraph, weigh the risk tier, and route to the correct approver where policy demands it.
Action
Execute the write on your systems with an audit-log id, an entity list, and a rollback path. Confirm the outcome with the requester in the same thread.
From ask to resolution in one loop
Every request travels the same six stages. What changes is how many stages your policies let Remy execute without waiting on a human.
In Slack, email, widget, MCP, or the helpdesk. Same voice, same context.
Grounded lookup against your knowledge with source paragraphs held aside.
Read the Context Graph — who, what they own, what breaks if we touch it.
Route to the correct approver per policy. Reversible writes gated, destructive step-up.
Act on Okta, Stripe, Workday, GitHub, or your own systems. Logged and attributable.
Confirm the outcome with the requester. Feed the result back into future decisions.
One request. Twelve seconds. Zero tickets.
This is the actual shape of a Remy loop — abbreviated for the page. Every line is a verifiable, reversible operation with an audit-log id.
Sensitive writes swap the middle line for an approval-router step. Destructive writes add a step-up MFA challenge on the reviewer. Same skeleton, different gates.
The controls your security team is going to ask about
Frequently asked questions
Common questions about Agentic Support
Run support on BeforeQuery
Book a demo and see what Agentic Support does on your own data — usually within 45 days.