Resolve tickets before they exist, draft the rest
Deflect repetitive questions at the widget and the support form, and give agents cited draft replies inside the helpdesk — so humans handle only the tickets that need them.
The friction points every support teams team knows
These are the recurring patterns we hear from support teams leaders — and the ones BeforeQuery is built to remove.
The queue is 60% questions the help center already answers
Password resets, plan limits, setup steps — customers skip the docs, file a ticket, and wait hours for an answer that was one search away. Your agents copy-paste the same links all day.
First response time keeps slipping
Volume grows with every signup while headcount stays flat. SLAs slip first on nights and weekends, exactly when frustrated customers are most likely to churn.
Macros rot, tribal knowledge walks out the door
Saved replies drift out of date with every release, and the agent who knew the billing edge cases just left. Every departure resets your team's answer quality.
Ticket deflection at every entry point
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Copilot drafts inside your helpdesk
Deflection analytics you can put in a QBR
Relevant sources for support teams
The controls your security team is going to ask about
Frequently asked questions about support teams
How does deflection avoid annoying customers who really need a human?
Every answer carries a confidence score. Low-confidence questions are never blocked — the form submits or the conversation escalates to your support channel as normal. You tune the threshold, and simulations let you test deflection behavior against historical tickets before going live.
Which helpdesks does the copilot support?
Zendesk, Freshdesk, Front, Intercom, and Jira Service Management. The integration reads the ticket, retrieves from your knowledge base, and produces a cited draft reply for the agent to review — it never sends on its own.
Can we test the AI against past tickets before turning it on?
Yes. Simulations replay historical tickets through the assistant and produce reviewable results, so you can see exactly which tickets would have deflected and audit the answers before customers ever see one.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by source paragraphs?
Yes. Every answer includes a structured sources list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, semantic vectors, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Solutions for other teams
Docs teams are judged on questions their pages actually resolve, not on word count. BeforeQuery layers an AI assistant on top of your existing docs (Mintlify / Docusaurus / GitBook / ReadMe / VitePress / any HTML) — so the same pages answer questions on your site, in Slack, in the IDE, and via API — and closes the loop with gap analytics that turn unanswered questions into a prioritized editorial backlog.
Turn your documentation, API reference, and community threads into a cited assistant that lives on your docs site, in Discord, and inside the IDE via MCP — and shows you exactly which docs to write next.
Runbooks, ADRs, READMEs, and postmortems become a cited assistant in Slack and the IDE — so senior engineers stop being the search engine for the rest of the team.
Bring grounded AI answers to your support teams
Connect your knowledge sources and see grounded AI answers in minutes — free, no credit card required.
Get Started Free