Front
AI reply drafts and knowledge retrieval for Front
What is Front?
Front is the shared inbox and customer communication platform used by operations and support teams that need to manage email, SMS, and chat from a unified collaborative interface. Teams often handle high volumes of repetitive questions that are ideal candidates for AI assistance.
How BeforeQuery works with Front
Everything you can do once the integration is connected.
AI reply drafts in shared inboxes
BeforeQuery generates suggested replies for incoming messages in Front based on your knowledge base, reducing the time agents spend composing responses.
Confidence-gated automation
Only high-confidence answers are surfaced to agents or sent automatically. Low-confidence cases are flagged for human review.
Knowledge retrieval sidebar
A BeforeQuery knowledge panel appears inline as agents work in Front, surfacing relevant articles before a reply is even drafted.
Audit log for every action
Every AI-assisted draft and automated action is recorded in the BeforeQuery audit trail for compliance and quality review.
How to set it up
Add a Front helpdesk integration in BeforeQuery and connect using the Front API token.
Select the inboxes and channels where AI assistance should be active.
Configure confidence thresholds and decide whether AI suggestions are surfaced to agents or sent automatically.
Related integrations
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Surface AI reply drafts and automate ticket deflection in Freshdesk with BeforeQuery's confidence-gated automation.
Speed up ITSM workflows with AI-drafted replies and knowledge retrieval in Jira Service Management.
Ready to connect Front?
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