Sales · Colleague: Sol

Meeting prep, lead routing, deal risk — read from your CRM

Sol, your Sales Colleague, briefs reps before every meeting, enriches inbound leads, summarises calls, and surfaces deals at risk — grounded in Salesforce, Gong, and your enablement library.

Phase 4 · Q2-Q3
Capability 01

Meeting prep, done before you join

For every meeting on your calendar Sol assembles a brief: opportunity state from Salesforce, past-call summaries from Gong, notable product updates the account cares about, LinkedIn context on the attendees. Delivered as a Slack DM 30 minutes before the call.
grounded answer · sources
answer

Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.

cited from
01
IT · Okta account lockout policy
runbook · updated 4d ago
02
HR · Emergency access procedure
policy · updated 2w ago
03
Ticket #48211 · priya · resolved
past ticket · similar match
Capability 02

Inbound lead router

Forms and demo-request webhooks fire the router. Sol enriches with ZoomInfo + Apollo, scores against your ICP rules, routes to the SDR or AE queue per your territory logic, notifies in Slack. Median inbound response time drops under 5 minutes.
approvals · pending 4
unlock okta account
priya.sharma · self-serve · read-only
denyapprove
refund $128.40
stripe · ord_A4b2c · manager approval
denyapprove
revoke prod IAM role
aws · role/analyst · step-up MFA
denyapprove
reset zoom SSO
kiran.mehta · self-serve
denyapprove
Capability 03

Call summary → CRM + follow-up email

Every Gong recording triggers a summary. Sol writes the account note, updates the opportunity fields (next step, budget signal, decision timeline), and drafts a follow-up email in the AE's voice — held for review, sent on approval.
context · priya.sharma
priyateamon-calloktagithubworkday
Capability 04

Deal risk detection

Weekly cron scans the pipeline for the classic churn signals: multi-week silence, negative sentiment on the last call, product-usage drop, key stakeholder change. Flags at-risk deals to the AE + manager with the underlying signal, not just a red badge.
reports · this week
Auto-resolved
78.4%
+4.1 pt
Avg. loop time
11.4s
-2.1s
Approvals pending
12
-3
Coverage
94%
+1.2 pt
monsun
Capability 05

Grounded in your enablement library

Comp plan, discount matrix, MSA templates, competitor battlecards — indexed and answerable in Slack. Reps ask "how do we counter the Kapa comparison?" mid-call and get the approved answer with a link to the battlecard, not a stale Notion doc from last quarter.
grounded answer · sources
answer

Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.

cited from
01
IT · Okta account lockout policy
runbook · updated 4d ago
02
HR · Emergency access procedure
policy · updated 2w ago
03
Ticket #48211 · priya · resolved
past ticket · similar match
Capability 06

12+ Sales playbooks

Inbound router · meeting-prep brief · call summary · deal-at-risk radar · renewal risk radar · account research brief · SDR→AE handoff · discount approval routing · POC stand-up · territory reassignment · closed-won cascade · closed-lost cascade · new sales hire onboarding.
approvals · pending 4
unlock okta account
priya.sharma · self-serve · read-only
denyapprove
refund $128.40
stripe · ord_A4b2c · manager approval
denyapprove
revoke prod IAM role
aws · role/analyst · step-up MFA
denyapprove
reset zoom SSO
kiran.mehta · self-serve
denyapprove
The BeforeQuery method

Visibility. Reasoning. Action.

Every playbook, every action, every answer follows the same three-beat rhythm — one that keeps every write behind evidence and every decision behind policy.

01

Visibility

Read the full context — who is asking, what they own, what they can access, what breaks if we touch it. Nothing acts on incomplete signal.

02

Reasoning

Match the request to a grounded answer or a playbook. Cite the source paragraph, weigh the risk tier, and route to the correct approver where policy demands it.

03

Action

Execute the write on your systems with an audit-log id, an entity list, and a rollback path. Confirm the outcome with the requester in the same thread.

How every request flows

From ask to resolution in one loop

Six stages every request travels. What changes is how many stages policy lets the agent execute without waiting on a human.

01
Request

In Slack, email, widget, MCP, or the helpdesk. Same voice, same context.

Slack · Teams · Zendesk · Widget · MCP
02
Retrieve

Grounded lookup against your knowledge with source paragraphs held aside.

Knowledge Studio
03
Reason

Read the Context Graph — who, what they own, what breaks if we touch it.

Context Graph
04
Approve

Route to the correct approver per policy. Reversible writes gated, destructive step-up.

Approval matrix
05
Execute

Act on Okta, Stripe, Workday, GitHub, or your own systems. Logged and attributable.

Actions runtime
06
Verify

Confirm the outcome with the requester. Feed the result back into future decisions.

Feedback loop
Watch it work

Discount request → approved in 4 minutes

Deal desk in the loop, not in the way. The packet lands on the CFO's phone with numbers, not a debate.

slack · #it-help
live
$john @ #deal-desk:24% discount on DEAL-8842 · Acme Corp · $180K ACV
·
rev resolve approval chain: 24% > 20% → CFO required matrix.discount
·
rev assemble precedent: 8 deals in segment 20%+ last 4Q (5 won · 3 lost) history.warehouse
·
rev check guardrails: 3-year term ✓ · NRR floor 0.90 ✓ · rep win-rate avg guardrails.check
·
rev route packet to CFO with suggested condition: approve to 20% w/ 3yr prepay slack.dm · approval#c8a1
cforev:approved with condition
approved · 4m 12s · counter drafted for AE·audit trail · CFO signed

The packet includes competitive context from Gong calls, deal-team history, and financial impact. Reviewer decides in 30 seconds, not 20 minutes.

Enterprise-grade by default

The controls your security team is going to ask about

SOC 2 Type II
audited annually
GDPR
EU data residency
HIPAA-ready
BAA available
SSO / SAML
Okta · Entra · Google
SCIM 2.0
auto-provision
Audit log
every write, traceable
Bring your key
AES-256-GCM at rest
Bring your model
Anthropic · OpenAI · self-host
Zero training
your data stays yours
Rollback
every write reversible
TLS 1.3
in transit
99.9% uptime
SLA on Enterprise

Frequently asked questions

Common questions about Agentic Sales

Salesforce and HubSpot as first-party. Attio, Pipedrive, Zoho CRM via UIA in Phase 4. Both read (for briefs and risk) and write (for note logging and stage progression) — writes go through your approval matrix.
No — Sol reads from them. Gong and Chorus record and transcribe; Sol turns those transcripts into CRM updates, follow-up emails, and risk signals. Both integrations ship in Phase 4.
A scheduled task reads your calendar, filters to external customer meetings, and 30 minutes before each one Sol assembles the brief and posts it in a per-rep Slack channel. Sources include Salesforce opportunity + activity, Gong call summaries, LinkedIn context, and any release notes the account has requested.
Yes for low-risk fields (activity logging, contact enrichment). Manual approval for stage advancement, deal value changes, or ownership changes. Configurable per-field in the Salesforce action definition.
Sol Colleague + 12 Sales playbooks + Gong / Outreach / Apollo / LinkedIn Sales Navigator / ZoomInfo / Clari integrations + inbound lead router + weekly deal-risk radar. Draft-mode until then; page renders with a Preview banner.

Run sales on BeforeQuery

Book a demo and see what Agentic Sales does on your own data — usually within 45 days.