Reduce community moderation load
First-line answers so moderators handle only real discussions.
Your moderators and devrel team spend hours a day triaging support-shaped posts in community channels instead of fostering actual discussion. Scaling the community means scaling the triage burden — the more successful the community, the worse the job gets.
The BeforeQuery bot handles first-line answerable questions in Slack and Discord, with a transparent fallback that routes genuinely novel issues to humans. Moderators shift from answering machine to community builders, and conversation analytics show the team what the community is actually struggling with.
How it works
- 1The bot handles first-line answerable questions in Slack and Discord.
- 2Genuinely novel issues route to humans via a transparent, configurable fallback.
- 3Moderators engage where judgment is needed instead of triaging everything.
- 4Conversation analytics show the team what the community actually struggles with.
What you get
Features that make it work
Frequently asked questions
How does the bot know when to defer to a human?
Answers are confidence-scored; below your threshold the bot shows a configurable fallback instead of guessing, leaving the question for moderators — transparently, so users know a human will follow up.
Can we measure the reduction in moderation work?
Deflection metering counts questions resolved by the bot, and conversation analytics show volume and topics over time — so you can see how much first-line load the bot absorbed.
Does the bot learn from community discussions?
You can index community knowledge deliberately — Slack, Discourse, and Stack Overflow are supported source types — so vetted community answers become part of the knowledge base on your terms, not automatically.
How long does setup take?
Most teams are live the same day. You connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks. There is no model to fine-tune and no infrastructure to run.
Are answers backed by citations?
Yes. Every answer includes a structured citations list with the URL, title, and excerpt of each source used, and the answer text cites sources inline. Users can click through to verify any claim against the original document — which is what makes the answers trustworthy enough for support, sales, and internal use.
Is my content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit. Enterprise plans add OIDC/SAML SSO, audit logs, and data-residency options.
Which knowledge sources can I connect?
18+ source types: websites, GitHub, GitLab, Notion, Confluence, Google Drive, SharePoint, Shopify, Zendesk, Jira, Linear, Salesforce, Slack, Discourse, Stack Overflow, YouTube, OpenAPI specs, and direct file uploads (PDF, Markdown, TXT, HTML). Sources sync on a schedule, and GitHub/GitLab can re-index automatically via webhooks on every push.
What happens when the AI is not confident in an answer?
Answers are confidence-scored. When retrieval confidence falls below your threshold, BeforeQuery returns a transparent, configurable fallback — typically pointing users to your support channel — instead of guessing. Those unanswered questions are logged in knowledge gap analytics so you can close the gap in your docs.
Related use cases
Answer repeated questions in Slack and Discord
The bot answers the 50th 'how do I install this?' so you don't.
Mine forum and Stack Overflow answers
Years of community answers become part of the AI's knowledge.
White-labeled help for agency clients
Run branded AI assistants for every client from one workspace.
Ready to reduce community moderation load?
Connect your knowledge sources and see cited AI answers in minutes — free, no credit card required.
Get Started Free