Internal helpdesk for IT and HR
"How do I get a laptop repaired?" answered without a ticket.
IT and HR answer the same internal questions on repeat — VPN setup, expense policy, parental leave — while the answers sit in a wiki nobody searches. Internal ticket queues have the same deflection problem as customer support, with none of the tooling.
BeforeQuery indexes your Confluence, Notion, SharePoint, and Google Drive policy docs and answers employees in Slack or the internal Ask portal with citations to the policy source. Per-project permissions keep HR knowledge separate from IT runbooks, and gap analytics show which policies are confusing enough to rewrite.
How it works
- 1Index policy docs from Confluence, Notion, SharePoint, and Google Drive.
- 2Separate HR and IT knowledge into distinct projects with their own permissions.
- 3Employees ask in Slack or the internal Ask portal and get cited policy answers.
- 4Gap analytics show which policies confuse people enough to be worth rewriting.
What you get
Features that make it work
Frequently asked questions
Can HR content be kept separate from IT content?
Yes — run them as separate projects with independent sources and per-project chat permissions, so each team's knowledge is queryable only by the right audience.
Do employees need another tool to learn?
No. The Slack bot answers where employees already ask, and the internal Ask portal is available for those who prefer a dedicated surface — both with the same cited answers.
What about sensitive policy documents?
Document-level visibility (public vs. restricted), project permissions, SSO, and audit logs govern access — restricted docs are only retrievable by authorized workspace members.
How long does setup take?
Most teams are live the same day. You connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks. There is no model to fine-tune and no infrastructure to run.
Are answers backed by citations?
Yes. Every answer includes a structured citations list with the URL, title, and excerpt of each source used, and the answer text cites sources inline. Users can click through to verify any claim against the original document — which is what makes the answers trustworthy enough for support, sales, and internal use.
Is my content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit. Enterprise plans add OIDC/SAML SSO, audit logs, and data-residency options.
Which knowledge sources can I connect?
18+ source types: websites, GitHub, GitLab, Notion, Confluence, Google Drive, SharePoint, Shopify, Zendesk, Jira, Linear, Salesforce, Slack, Discourse, Stack Overflow, YouTube, OpenAPI specs, and direct file uploads (PDF, Markdown, TXT, HTML). Sources sync on a schedule, and GitHub/GitLab can re-index automatically via webhooks on every push.
What happens when the AI is not confident in an answer?
Answers are confidence-scored. When retrieval confidence falls below your threshold, BeforeQuery returns a transparent, configurable fallback — typically pointing users to your support channel — instead of guessing. Those unanswered questions are logged in knowledge gap analytics so you can close the gap in your docs.
Related use cases
Compliance-safe AI answers
PII masking, access controls, and audit trails built in.
Separate knowledge across products and versions
Source groups keep Product A answers out of Product B chats.
Stop losing knowledge when people leave
Institutional memory that survives offboarding.
Ready to internal helpdesk for IT and HR?
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