AI answers from your
internal knowledge base
Give every employee instant, cited answers from your runbooks, policies, IT knowledge base, and internal wikis — in Slack, Teams, or any surface. Reduce internal helpdesk volume and get new hires productive faster.
Built for internal knowledge ops
Every feature designed around how enterprise teams actually work with internal knowledge
Runbook & Policy AI Search
Index your runbooks, policies, SOPs, and IT knowledge base. Employees get precise answers grounded in your actual internal documentation — not hallucinated advice.
IT Helpdesk Automation
Deflect repetitive IT tickets before they reach your service desk. BeforeQuery answers common requests — password resets, VPN access, software provisioning questions — instantly.
Confluence & SharePoint Connector
Connect your existing Confluence spaces, SharePoint sites, and Notion workspaces. Content stays in sync as your team updates it — no manual re-indexing needed.
Microsoft Teams Bot
Employees ask questions in Teams channels and DMs. The BeforeQuery bot replies with cited answers from your internal knowledge — right where work already happens.
Role-based Knowledge Access
Engineering answers come from engineering runbooks. HR answers from HR policies. Collections and SSO group permissions ensure each team sees only the knowledge scoped to them.
Onboarding Acceleration
New hires get accurate answers to process, tooling, and policy questions from day one — reducing time-to-productivity without burdening senior staff with repetitive questions.
From zero to internal AI assistant in an afternoon
Connect internal sources
Sync Confluence, SharePoint, Notion, Google Drive, and internal wikis. BeforeQuery indexes and keeps everything current.
Configure access controls
Map SSO groups to knowledge collections. Each department sees only the content scoped to their role.
Deploy the Teams or Slack bot
Authorize the bot in your workspace. Employees ask questions in the channels they already use.
Measure and improve
Analytics surface the most common questions and knowledge gaps. Close gaps and watch internal ticket volume drop.
Trusted by enterprise IT and ops teams
“BeforeQuery powers our internal knowledge assistant. 200 engineers ask questions daily and get answers grounded in our runbooks and architecture docs.”
“We connected it to our Slack workspace and Confluence in an afternoon. Our on-call teams now get accurate answers to internal process questions instantly.”
Frequently asked questions
Can BeforeQuery index our internal SharePoint and Confluence sites?
Yes. BeforeQuery has native connectors for both SharePoint and Confluence. Content is indexed on a schedule and updated incrementally as pages are edited. Access-controlled content can be gated by SSO group membership so employees only see knowledge they are authorized for.
How does access control work for sensitive internal content?
You organize knowledge into collections (Engineering, HR, Finance, IT, etc.) and map each collection to SSO group membership via OIDC or SAML. An employee in the HR group can query the HR collection but not the Engineering collection. Access is enforced at the API level on every query.
Can we deploy the Teams bot for all employees without IT bottlenecks?
Yes. The Teams integration is installed once by an admin and becomes available across all channels and DMs in your tenant. Employees can @mention the bot or use a slash command. No per-user setup is required.
What happens when the bot cannot answer a question?
When confidence falls below your configured threshold, BeforeQuery returns a transparent fallback message pointing the employee to the correct internal team or escalation path. You control the fallback text — typically pointing to your IT helpdesk or the relevant team channel.
Do you support on-premise or VPN-gated internal content?
Yes. Enterprise customers can deploy a private crawler agent inside their network to index content behind a corporate VPN. BeforeQuery also supports IP whitelisting for the crawler. Contact us to discuss your infrastructure requirements.
Ready to build your internal knowledge assistant?
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