Deflect support tickets
with AI answers
Give users accurate answers from your documentation wherever they ask — docs widget, Slack, Discord, or in-app. Reduce ticket volume, improve activation, and ship faster by freeing your team from repetitive support.
Built for SaaS support deflection
Answer questions before they become tickets
In-docs AI Chat Widget
Users get answers without leaving your documentation. Fewer context switches, fewer support tickets, faster activation.
Slack & Discord Bots
Your trial users are already asking questions in your community. The BeforeQuery bot answers them with doc citations before they churn.
Support Deflection Analytics
Track how many questions the AI resolves versus how many escalate to your team. Measure ROI in real time.
Knowledge Gap Detection
Every unanswered question is surfaced in your analytics dashboard. Fix the docs gap and prevent the next 100 identical tickets.
Multi-source Knowledge
Combine your docs site, changelog, GitHub README, and public Notion pages into one unified index.
API for In-app Assistance
Embed the Chat API inside your product dashboard to answer questions in context — not just on the external docs site.
Typical deflection rates by question type
Based on aggregate data from BeforeQuery customers
Frequently asked questions
How quickly will I see support ticket deflection?
Most customers see measurable deflection within the first week of deploying the widget. The bot and widget start answering questions immediately after the initial crawl completes, typically within 10–15 minutes.
Can BeforeQuery answer questions about my product's pricing or account?
BeforeQuery answers based on what is in your knowledge index. If your pricing page and account management docs are indexed, it can answer those questions. It will not have access to a specific user's account data.
What happens when a user asks something BeforeQuery cannot answer?
BeforeQuery returns a transparent fallback message rather than hallucinating. You configure the fallback text — typically pointing users to your support channel or a 'contact us' form.
Can I connect BeforeQuery to Intercom or Zendesk?
Yes, via the Chat API. You can call BeforeQuery from your Intercom or Zendesk bot workflow to get an AI answer and surface it to the user before escalating to a human agent.
How do I measure the ROI of BeforeQuery?
The analytics dashboard shows questions answered, deflection rate, user satisfaction scores, and knowledge gaps. Enterprise customers can export this data to any BI tool for custom reporting.
Start deflecting tickets today
Connect your docs and embed the widget — free, no credit card required.
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