BeforeQuery vs Document360 AI
Document360 is a knowledge-base platform with an AI add-on that answers from articles in your Document360 KB. BeforeQuery is a standalone AI knowledge assistant that indexes 18 source types (Document360 can be one), and surfaces answers on a widget, Slack / Discord / Teams bots, MCP, and inside every major helpdesk.
Feature comparison
Information about Document360 AI is drawn from Document360's public product pages.
Where BeforeQuery focuses differently
Layer on top of your existing docs
If your docs already live somewhere (Mintlify, Docusaurus, GitBook, ReadMe, VitePress, WordPress, or a custom site), BeforeQuery indexes them where they are. Document360 AI needs your content in Document360 — a migration and hosting decision, not just an AI decision.
Every chat surface, not just the KB widget
Document360 AI answers inside its own KB widget. BeforeQuery ships the widget plus Slack, Discord, and Teams bots, MCP for AI IDEs, and Support Ticket AI inside your helpdesk — one knowledge base surfaced everywhere.
Broader source coverage
Beyond KB articles, BeforeQuery indexes GitHub, GitLab, Notion, Confluence, Google Drive, SharePoint, Salesforce, Shopify, Linear, Discourse, Stack Overflow, YouTube, and every major helpdesk. Product docs, internal wikis, community forums, and past tickets — one knowledge base.
Higher-quality retrieval + abstention
Vector-only search misses exact-match queries (error codes, SKUs). BeforeQuery combines vector + BM25 + reranking, and refuses to answer when retrieval confidence is low. Automated evals score every answer for groundedness.
Frequently asked questions
Do I need to move to Document360 to use its AI?
Yes — Document360 AI answers from Document360 articles. If your docs already live elsewhere (Mintlify, Docusaurus, GitBook, ReadMe), you'd migrate or dual-publish. BeforeQuery indexes your existing site directly, no migration.
Can I use Document360 for authoring and BeforeQuery for the assistant?
Yes. BeforeQuery indexes any public docs URL, so it works on Document360-published docs the same way it works on Mintlify, Docusaurus, or a custom site. Keep Document360 as the authoring/hosting layer; add BeforeQuery for the assistant, bots, and helpdesk copilot.
How does pricing compare?
Document360 AI is typically an add-on to their Business tier. BeforeQuery is standalone: Free (100 questions/mo), Pro $99/mo (1,000 questions, 5 KBs), Enterprise custom — you're not paying for a KMS you don't need.
How does retrieval quality compare?
BeforeQuery layers full-text (BM25) and reciprocal rank fusion on top of vector search, rewrites the query with an LLM before search, and reranks with a cross-encoder. An abstention gate refuses low-confidence questions. LLM-as-judge evals score every answer.
Can I migrate from Document360 AI?
Yes. Point BeforeQuery's website crawler at your Document360 published site (or export articles), embed the widget on your product site, and you're running. Most teams are live in an hour.
See for yourself
Connect your docs and get your first AI-powered answer in under 5 minutes. No credit card required.