BeforeQuery vs Eesel.ai
Both platforms answer support questions from your docs and past tickets. Eesel meters per ticket resolved and focuses on helpdesk copilots; BeforeQuery is a flat-priced knowledge assistant that ships with the same helpdesk connectors plus a public widget, Slack / Discord / Teams bots, MCP, and a form deflector.
Feature comparison
Information about Eesel.ai is drawn from their public website and pricing page.
Where BeforeQuery focuses differently
Flat pricing that scales predictably
Eesel bills per ticket resolved, which is transparent but hard to forecast: a viral launch or a Black Friday queue changes the invoice. BeforeQuery charges a flat monthly rate with clear included quotas — overages are visible and controllable.
Not helpdesk-locked
Eesel positions as an agent copilot inside your helpdesk. BeforeQuery works alongside helpdesks (same connectors) and *also* runs your public docs widget, Slack / Discord / Teams bots, MCP endpoint for AI IDEs, and a standalone form deflector — one knowledge base surfaced everywhere.
Hybrid retrieval + abstention
Vector-only retrieval misses exact-match queries (error codes, SKUs, API names) and can generate confident answers when it shouldn't. BeforeQuery combines vector + full-text + reranking, and declines low-confidence questions rather than hallucinating.
Public developer surface
Open REST + WebSocket APIs, SDKs for web / React / React Native / Node, an MCP server, and an A2A endpoint — all available on every plan. Build custom experiences (mobile, in-product, side-panels) without waiting for a native integration.
Frequently asked questions
How does BeforeQuery pricing compare to Eesel's per-ticket model?
BeforeQuery charges a flat monthly rate ($0 Free / $99 Pro / custom Enterprise) with included question quotas; Eesel charges $0.40 per resolved ticket with a $50 free credit. Flat pricing is more predictable, especially in months with unusual volume; per-ticket pricing can be cheaper at very low volumes.
Does BeforeQuery replace an agent copilot inside my helpdesk?
Yes — BeforeQuery integrates with Zendesk, Freshdesk, Front, Jira Service Management, and Intercom for ticket deflection and agent copilot drafts. On top of that it runs a public widget, Slack / Discord / Teams bots, MCP, and a form deflector out of the same knowledge base.
Can I migrate from Eesel?
Yes. Reconnect your helpdesk and knowledge sources (docs, Notion, Confluence, Google Drive, SharePoint) and you're running. Most teams are live in an afternoon.
How is retrieval quality measured?
Every answer is scored by an LLM judge for groundedness and citation quality; scores are exportable via the API. You see accuracy trending over time, not just resolution counts.
Is my data used to train models?
No. Your connected content and end-user conversations are never used to train models. PII masking and zero-retention modes are built in.
See for yourself
Connect your docs and get your first AI-powered answer in under 5 minutes. No credit card required.