Safe self-service for patients and staff
Answer portal, billing, and policy questions from approved content only — with the privacy controls health organizations require.
Challenges in Healthcare
Call centers drowning in routine questions
Appointment logistics, portal logins, insurance and billing questions consume staff time that should go to patient care. Phone queues frustrate patients who just need one answer.
Zero tolerance for wrong or improvised answers
Health information demands accuracy and provenance. A general-purpose chatbot improvising about coverage or medication policies is unacceptable risk.
Clinical and admin staff can't find internal policies
Procedures, formularies, and HR policies are scattered across intranets and PDFs. Staff interrupt colleagues or wing it, and compliance drifts.
How BeforeQuery helps
Patient-facing answers from approved sources
The widget answers portal, billing, and logistics questions strictly from your published content with citations, and falls back to your contact channels rather than speculating.
PII masking by design
Personal details in questions are masked before any LLM call, and restricted document visibility keeps internal clinical policies out of public-facing answers.
Internal Ask assistant for staff
Index policy PDFs, SharePoint, and Confluence into a permissioned internal assistant — staff get cited answers from the current policy version, behind your SSO.
PII masking, SAML/OIDC SSO, per-project permissions, restricted documents, and audit logs support HIPAA-adjacent privacy programs. BeforeQuery answers from your approved content only.
Relevant sources & integrations
Common knowledge sources and integrations for Healthcare teams.
Frequently asked questions
How is patient privacy protected?
Personal details in questions are masked before any LLM call, data is encrypted in transit and at rest, and your content stays isolated to your workspace. SSO, audit logs, and restricted document visibility support HIPAA-adjacent privacy programs.
Will the assistant give medical advice?
No. Answers are grounded strictly in the content you approve and index — portal help, billing, and policy pages — with citations. Outside that content, the assistant falls back to your contact channels rather than improvising.
Can staff use it for internal policies without exposing them publicly?
Yes. Restricted documents and per-project permissions keep clinical procedures and HR policies inside a permissioned internal assistant behind your SSO, fully separate from the patient-facing widget.
Our policies live in PDFs — can those be indexed?
Yes. Upload PDF, Markdown, TXT, and HTML files directly, or sync from SharePoint, Google Drive, and Confluence. Documents are normalized and chunked so answers cite the exact source document.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by citations?
Yes. Every answer includes a structured citations list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 project, 500 indexed pages, and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Other industries
SaaS
Deflect tickets, unblock onboarding, and turn your help center into an answer engine that keeps up with weekly releases.
Fintech
In financial services, a wrong AI answer is a compliance incident. BeforeQuery grounds every answer in your approved content with citations and audit trails.
E-commerce
Shipping, returns, sizing, and order-status questions answered instantly — including live lookups via AI Actions.
Bring AI answers to your Healthcare team
Connect your knowledge sources and see cited AI answers in minutes — free, no credit card required.
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