Safe self-service for patients and staff
Answer portal, billing, and policy questions from approved content only — with the privacy controls health organizations require.
The friction points every healthcare team knows
These are the patterns we hear from healthcare leaders — and the ones BeforeQuery is built to remove.
Call centers drowning in routine questions
Appointment logistics, portal logins, insurance and billing questions consume staff time that should go to patient care. Phone queues frustrate patients who just need one answer.
Zero tolerance for wrong or improvised answers
Health information demands accuracy and provenance. A general-purpose chatbot improvising about coverage or medication policies is unacceptable risk.
Clinical and admin staff can't find internal policies
Procedures, formularies, and HR policies are scattered across intranets and PDFs. Staff interrupt colleagues or wing it, and compliance drifts.
Patient-facing answers from approved sources
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
PII masking by design
Internal Ask assistant for staff
Built for the controls healthcare demands
PII masking, SAML/OIDC SSO, per-knowledge-base permissions, restricted documents, and audit logs support HIPAA-adjacent privacy programs. BeforeQuery answers from your approved content only.
Relevant sources for healthcare
The controls your security team is going to ask about
Frequently asked questions about healthcare
How is patient privacy protected?
Personal details in questions are masked before any LLM call, data is encrypted in transit and at rest, and your content stays isolated to your workspace. SSO, audit logs, and restricted document visibility support HIPAA-adjacent privacy programs.
Will the assistant give medical advice?
No. Answers are grounded strictly in the content you approve and index — portal help, billing, and policy pages — with the source shown. Outside that content, the assistant falls back to your contact channels rather than improvising.
Can staff use it for internal policies without exposing them publicly?
Yes. Restricted documents and per-knowledge-base permissions keep clinical procedures and HR policies inside a permissioned internal assistant behind your SSO, fully separate from the patient-facing widget.
Our policies live in PDFs — can those be indexed?
Yes. Upload PDF, Markdown, TXT, and HTML files directly, or sync from SharePoint, Google Drive, and Confluence. Documents are normalized and chunked so answers cite the exact source document.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by source paragraphs?
Yes. Every answer includes a structured sources list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, semantic vectors, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Other industries
Deflect tickets, unblock onboarding, and turn your help center into an answer engine that keeps up with weekly releases.
In financial services, a wrong AI answer is a compliance incident. BeforeQuery grounds every answer in your approved content with the source shown and audit trails.
Shipping, returns, sizing, and order-status questions answered instantly from your store content.
Bring grounded AI answers to your healthcare team
Connect your knowledge sources and see grounded AI answers in minutes — free, no credit card required.