Scale support without scaling headcount
Deflect tickets, unblock onboarding, and turn your help center into an answer engine that keeps up with weekly releases.
The friction points every saas team knows
These are the patterns we hear from saas leaders — and the ones BeforeQuery is built to remove.
Ticket volume grows with every signup
Support volume scales linearly with users while budget does not. Most tickets are how-to questions already answered in your help center — customers just never find them.
Docs lag behind weekly releases
You ship every week, but help articles and macros drift out of date. Customers follow stale instructions, fail, and file tickets about features that changed months ago.
Onboarding friction drives churn
New customers stall on setup questions and wait on CSM email round-trips. Slow time-to-value is your most reliable churn predictor.
SaaS teams shipping weekly, deflecting daily
Support that keeps up with your release cadence, docs that update themselves from the changelog, and analytics that turn every unanswered question into a prioritised docs backlog item.
AI answers everywhere customers ask
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Form deflection before the ticket exists
Data-driven docs from gap analytics
Built for the controls saas demands
SOC 2-aligned controls, SSO (OIDC/SAML), workspace audit logs, and per-knowledge-base permissions keep customer-facing and internal knowledge properly separated.
Relevant sources for saas
The controls your security team is going to ask about
Frequently asked questions about saas
How do answers keep up with our weekly releases?
Sources re-sync on a schedule, and GitHub/GitLab sources can re-index automatically via webhooks on every push. When your docs or changelog update, the knowledge base follows — no manual retraining or macro maintenance.
Can we measure how many tickets are actually deflected?
Yes. Deflection and usage analytics show resolved-versus-escalated conversations, top questions, and knowledge gaps, so you can see the impact on ticket volume rather than guessing.
Can we put the assistant inside our product, not just on the marketing site?
Yes. Alongside the embeddable widget, the TypeScript SDK and React components let you build the assistant directly into your app, and a public API supports custom experiences.
Can we keep internal knowledge separate from customer-facing answers?
Yes. Knowledge bases, per-knowledge-base permissions, and restricted document visibility keep internal runbooks and policies in a permissioned internal assistant, while public knowledge bases answer only from published content.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by source paragraphs?
Yes. Every answer includes a structured sources list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, semantic vectors, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Other industries
In financial services, a wrong AI answer is a compliance incident. BeforeQuery grounds every answer in your approved content with the source shown and audit trails.
Answer portal, billing, and policy questions from approved content only — with the privacy controls health organizations require.
Shipping, returns, sizing, and order-status questions answered instantly from your store content.
Bring grounded AI answers to your saas team
Connect your knowledge sources and see grounded AI answers in minutes — free, no credit card required.