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Helpdesk & Support

Linear

Surface relevant docs and context inside Linear issues

What is Linear?

Linear is the project management and issue tracking tool used by modern engineering teams. When engineers hit bugs or blockers, having instant access to related documentation, runbooks, and architecture decision records directly in Linear saves significant time.

Integration

How BeforeQuery works with Linear

Everything you can do once the integration is connected.

Knowledge retrieval in issue context

BeforeQuery surfaces relevant documentation, runbooks, and prior issue resolutions alongside Linear issues so engineers have context without leaving their workflow.

Indexed runbooks and ADRs

Index your team's runbooks from GitHub or Notion and make them instantly retrievable from within Linear issue views.

Similarity search on issues

Find similar previously resolved issues automatically, giving engineers a starting point for troubleshooting.

Confidence-scored results

Only high-relevance knowledge suggestions are surfaced, reducing noise and keeping focus on what actually matters for each issue.

Setup

How to set it up

1

Add a Linear integration in BeforeQuery using your Linear API key.

2

Connect the knowledge sources most relevant to your engineering team — GitHub docs, Notion runbooks, Confluence.

3

Enable the Linear knowledge panel in the BeforeQuery dashboard. Relevant docs appear automatically as issues are opened.

Ready to connect Linear?

Start free. No credit card required. Connect your first integration in under 5 minutes.