Support players at launch-day scale
Patch notes, account issues, and gameplay questions answered instantly in Discord and on your support site — even when a launch triples volume overnight.
The friction points every gaming team knows
These are the patterns we hear from gaming leaders — and the ones BeforeQuery is built to remove.
Launches and patches spike support instantly
A patch drops and thousands of players hit the same bug or balance question within hours. No human team scales that fast.
Discord is the support channel, unofficially
Players ask in Discord where answers scroll away in minutes, community mods burn out, and misinformation spreads faster than corrections.
Account and purchase issues mix with gameplay noise
Real account-security and payment tickets drown in a sea of "how do I beat this boss" questions, delaying the issues that actually need humans.
Discord bot grounded in patch notes
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Triage that protects real tickets
See what players are struggling with
Relevant sources for gaming
The controls your security team is going to ask about
Frequently asked questions about gaming
How fast can answers reflect a new patch?
Trigger a re-sync when patch notes publish — manually, on a schedule, or via webhook — and the new content is crawled, chunked, and embedded so launch-day answers cite the current patch, not last season's.
How does the Discord bot fit into an existing community?
It installs into your server and answers questions from your indexed knowledge base with the source shown, so correct answers stop scrolling away and community mods are not the only line of defense against misinformation.
Will account-security and payment issues still reach humans quickly?
Yes — that is the point of triage. Gameplay and known-issue questions are resolved by the widget and form deflection, while low-confidence and sensitive questions fall back to your support channel so real tickets surface faster.
Can we see what confused players after a release?
Yes. Question and gap analytics show the top questions and unanswered topics after each patch — useful feedback for both your knowledge base and your design team.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by source paragraphs?
Yes. Every answer includes a structured sources list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, semantic vectors, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Other industries
Deflect tickets, unblock onboarding, and turn your help center into an answer engine that keeps up with weekly releases.
In financial services, a wrong AI answer is a compliance incident. BeforeQuery grounds every answer in your approved content with the source shown and audit trails.
Answer portal, billing, and policy questions from approved content only — with the privacy controls health organizations require.
Bring grounded AI answers to your gaming team
Connect your knowledge sources and see grounded AI answers in minutes — free, no credit card required.