Deflect high-volume subscriber questions
Plans, billing, device setup, and outage questions answered instantly — cutting call-center load and average handle time.
The friction points every telecom team knows
These are the patterns we hear from telecom leaders — and the ones BeforeQuery is built to remove.
Call centers are your biggest support cost
Millions of subscribers generate enormous volumes of repetitive plan, billing, and setup calls, each costing dollars to handle for questions a page already answers.
Device and plan matrix complexity
Hundreds of device models times dozens of plans means agents navigate labyrinthine internal docs while customers wait on hold.
Outages create instant question storms
When service degrades, thousands ask the same question simultaneously and jam every channel — exactly when your team is busiest fixing the problem.
Self-service that actually resolves
Priya’s Okta lockout can be cleared via self-serve MFA challenge — no IT intervention required. If MFA fails, escalate to IT on-call.
Agent copilot for faster handle time
Current answers during incidents
Built for the controls telecom demands
PII masking for subscriber data, SSO, audit logs, and restricted internal knowledge bases for agent-only content.
Relevant sources for telecom
The controls your security team is going to ask about
Frequently asked questions about telecom
Can it handle our device-and-plan complexity?
Yes. Hybrid semantic plus full-text retrieval matches intent across large content sets, and source groups can scope retrieval by product line or plan family so answers reference the right device guide.
How does it help agents, not just customers?
The helpdesk copilot drafts grounded replies from device guides and policy docs inside your helpdesk, and an internal Ask assistant gives agents permissioned answers from agent-only knowledge bases — cutting lookup time on every call.
What happens during an outage, when questions spike?
Webhook-triggered re-syncs keep status and known-issue pages freshly indexed, so the assistant gives accurate, current outage answers at any volume while your team works the fix.
How is subscriber data handled?
PII is masked before content reaches the LLM, conversations are stored with full traces for review, and SSO, audit logs, and restricted knowledge bases keep internal content behind your identity provider.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and BeforeQuery crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by source paragraphs?
Yes. Every answer includes a structured sources list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, semantic vectors, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Other industries
Deflect tickets, unblock onboarding, and turn your help center into an answer engine that keeps up with weekly releases.
In financial services, a wrong AI answer is a compliance incident. BeforeQuery grounds every answer in your approved content with the source shown and audit trails.
Answer portal, billing, and policy questions from approved content only — with the privacy controls health organizations require.
Bring grounded AI answers to your telecom team
Connect your knowledge sources and see grounded AI answers in minutes — free, no credit card required.